How to return a product to Bed Republic? The complete guide

At BED REPUBLIC, we imagine and create products to meet all your needs and are built to last. But even with all the care we take in manufacturing our products, there may be times when they don't fully satisfy you…

For these situations, we've put together a meticulously planned return procedure . Follow the guide!

Before triggering a return

Do not unpack your parcel if you have any doubts

PRIORITY RULE to be respected before any other: do not open your package if you are not sure of the size, color or your choice.

Why? Because a product that is still packaged is much simpler and faster to return than a product that has been unpacked.

If you have any doubts about the size, color, or any other feature, contact us before opening your package. We may have a solution to offer you without having to return the item!

In addition, some products require an adjustment period: mattresses, for example, require between 15 and 60 days of trial before a final opinion can be formed.

Detailed procedure for initiating a return

Inform BED REPUBLIC first

In all cases of return, the customer must inform BED REPUBLIC . Without this information, the return request cannot be processed.

Here is the information to provide:

• Name, surname, address, country.

• Telephone and email.

• Order number.

• Purchase date and invoice.

• Articles concerned.

• Reasons for dismissal.

• Optionally: photos, videos if necessary.

Eligibility requirements and restrictions

To ensure your return is processed quickly and efficiently, please make sure your product meets these criteria:

• It must be in its original packaging .
• It must not be damaged, stained or worn .
• All accessories, instructions and parts must be included.
• The return must be made within the time frame stipulated by our return policy.

💡 Tip : Unsure if a return is eligible? Send us a photo and we'll quickly confirm if your item can be returned.