Delivery at Bed Republic: all the details explained

Estimated shipping times

Please allow between 5 and 30 business days maximum, depending on the products.

This period may vary depending on:

• the type of order, depending on whether your product is in stock or made to order;
• the chosen productand its manufacturing site;
• your delivery zone.

The estimated delivery time corresponding to your order is indicated directly in your cart before validation.

At Bed Republic, we prioritize reasoned logistics over a race for express delivery. Some products are specially made for you and therefore require a little more time before they are shipped.

This is also why we always refer to an estimated delivery time: we obviously do our utmost to meet it, but certain manufacturing or transport stages can sometimes slightly alter the expected date.

And if you feel like nothing is happening for a few days, don't worry: your order is progressing.

Before being shipped, it may go through several stages: production, manufacturing, quality control, and then preparation for shipment.

Making a beautiful product sometimes requires a little patience. We'll take care of the rest.

Delivery Zones

We deliver to the following countries and specific regions within countries:

• France (metropolitan)
• Belgium
• Luxembourg
• The Netherlands,
• Italy,
• Spain,
• Germany,
• Portugal,
• Austria,
• Poland
• Czech Republic

Specific areas with extended delivery times.

This information is available directly in your cart: remember to enter your delivery address beforehand.

Attached is the list of areas considered specific, and countries where delivery is accepted: only for eligible products.

• France - Corsica
• France - Specific islands (Ile d'Aix, Ile d'Oléron…)
• France: Specific postcodes
• Monaco
• Spain - Balearic Islands
• Spain - Canary Islands
• Spain - Ceuta/Melilla
• Portugal - Madeira Islands
• Portugal - Azores Islands
• Italy - Sicily
• Italy - Sardinia
• Germany - Specific postcodes
• Netherlands - Specific postcodes

We cannot deliver to customers in France's overseas departments and territories (DOM-TOM) and Switzerland (we're really sorry…).

Areas not delivered

If your country is not listed in the areas above, we regret that we cannot deliver to you.

Depending on the delivery zones, for sales to individuals, and for purely tax reasons (VAT to the final consumer), a third-party company other than BED REPUBLIC SAS may issue your final sales invoice (subsidiary or authorized country distributor).

You can always contact us for specific rates in delivery zones: to do so, simply use our contact form.

A systematic check and written reservations are mandatory!

(Yes, we are repeating ourselvesand it's intentional)

It is MANDATORY to write something on the carrier's delivery note, MANDATORY!!!

The delivery person will surely be in a hurry, it's their job to deliver QUICKLY after all!

And if that's the case, absolutely hold them back, whoa, whoa, whoa, stay right there (politely).

They must not leave without having:

• Allowed you to inspect the package in their presence.
• Had you sign a delivery note – IMPERATIVE!!!!
• CLEARLY WRITTEN a reservation: and this EVEN if there are no issues. Include all necessary comments. And an OK if everything is OK. IMPERATIVE!!!

If this is not the case and these conditions are not met, and you notice an issue: notify us immediately,explaining the situation clearly. The longer we wait, the more difficult it is to prove that the carrier did not deliver properly.

Why do I have to do this?
Because in case of a problem or dispute, transport companies do not compensate for your delivery in case of issues if:

• No reservations are written on the delivery note: hence the importance of SYSTEMATICALLY and IMPERATIVELY writing (we repeat, but it's important) reservations on the delivery note for transport insurance to be taken into account.
• An issue is found AFTER delivery.

Carriers, even though we love them, often have an annoying tendency to absolve themselves of the mistakes they make (I'm not going to make friends with carriers, but even they admit it).

Bed Republic works with serious companies, and in the majority of cases, deliveries go smoothly and according to the rules.

But isolated cases of delivery people who haven't slept well (not on a Bed Republic mattress) can make mistakes...

So politely hold back the delivery person if they are too rushed (and unprofessional) and make sure these points are properly executed.

- Our advice -

For top-notch delivery

Bed Republic recommends that you:

• Check the delivery address entered on the order form.
• Provide us with all the necessary means to easily reach you (phone number, mobile, home, etc.).
• Carefully check all emails, SMS, or calls from the carrier.
• Be able to properly receive the products on the day of delivery: a bed base is heavy, and it's always better with two people...
• Carefully check the size and thickness of the bedding ordered.
• For orders including a bed base measuring 160 x 200 or 180 x 200: check that the bed base fits through the stairwell, elevator, doors, hallways, etc. Or that you have chosen two bed bases measuring 80 x 200 or 90 x 200 cm.
• Contact our customer service 24 hours in advance in case of absence.