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Here is our FAQ page, or frequently asked questions.
We update it daily, with one goal: to have the most comprehensive market FAQ available.
This demonstrates our commitment to transparency at BED REPUBLIC, revealing The Truth to you, which is not elsewhere, but right HERE.
EUROPEAN MANUFACTURING - Why this choice?
Numerous benefits:
- faster
- higher quality
- on-demand production possible
- expertise
- reduced environmental impact
- contributes to maintaining our local/European jobs
But most of all, the passion of the people who make our products.
In which European countries do you produce?
We manufacture in France, Spain, Portugal, Belgium, and Poland.
Does manufacturing locally necessarily cost more?
Not necessarily.
Of course, when it comes to the initial price, we will never be cheaper than a budget product distributed by supermarkets, manufactured 12,000 km away under disastrous conditions...
But in the end, BED REPUBLIC will even cost you less: because you will gain in terms of the quality and durability of your product
As a French company, why don't you produce all your items in France?
That would be our greatest wish!
Unfortunately, we have to face facts, producing everything in France is difficult, sometimes even impossible.
- Some professions have disappeared
- The cost can be prohibitive for certain products.
- Some industries no longer exist or are better managed by other regions or countries.
(but we'd love to have everything local, but we're realistic).
On-demand production, what does it entail?
No stock.
No production surplus
No storage costs.
No sales or clearance.
A fresh product, made for you, custom-made, at a controlled price, which will not be transported from warehouse to warehouse to be stored for months awaiting promotions.
We make your order when you place it, because it means there is a need on your part to own this item.
And even if we don't sell millions of products, that's fine.
You just have to be patient: between 1-5 weeks, with an average observed delay of about 3 weeks.
How do I choose my mattress?
Choosing a mattress depends on several essential criteria that influence your comfort and sleep quality.
Here are the main factors to consider:
- Your sleeping position: whether you sleep on your back, side, or stomach, a mattress adapted to your posture can greatly improve your comfort.
- Your body type: a mattress should provide good support for your body based on your weight and height.
- If you sleep as a couple with different body types, opt for a mattress that adapts to these differences.
- Sleeping independence: if you share your bed, choose a mattress that minimizes movement so as not to disturb the other person's sleep.
- Specific conditions: if you suffer from back pain, allergies, or night sweats, it is important to select a mattress that meets these specific needs.
- Mattress technology: memory foam, springs, latex… each technology offers specific advantages.
We help you choose the one that will best suit your expectations.
At Bed Republic, we offer you the possibility to try some of our mattresses for 100 days/nights to ensure that your choice is the right one.
What mattress firmness should I choose?
Mattress firmness is a key factor in ensuring a restful night's sleep. It depends on the density and type of mattress springs, and must be adapted to your body shape.
A good mattress should keep your spine aligned, without allowing you to sink in too much or providing support that is too rigid.
At Bed Republic, we offer several levels of firmness, ranging from medium to very firm, knowing that we prioritize firmness.
However, firmness (as it is favored by over 87% of customers).
Two indicators are important: the feel and the support, so that everyone can find the comfort that suits them.
Whether you prefer a soft feel and firmer support (which is the most popular and how our mattresses are designed), it is essential to choose a mattress that respects your body's natural alignment and, above all, supports it.
Feel free to choose from our range of mattresses eligible for the 100-night trial to ensure that the firmness you choose meets your expectations!
How to choose your mattress according to your weight?
Weight is an important factor when choosing your mattress, as it influences the level of support needed for quality sleep.
A mattress adapted to your body type will allow you to maintain good spinal alignment while offering optimal comfort.
At Bed Republic, we recommend firmer support for people with a larger build to ensure good support, while lighter body types may prefer softer support to avoid a feeling of rigidity.
Preferably, all body types, regardless of weight, should opt for a firm mattress.
Our mattresses and mattress toppers support weights up to 150kg/person.
How much weight can your mattresses support?
Our mattresses and mattress toppers support weights of up to 150kg/person for a double mattress (given that two people can sleep on it) and up to 150kg for a single mattress.
Why choose a memory foam mattress?
Memory foam is particularly valued for its ability to conform to the shape of your body.
Thanks to its heat-responsive technology, it perfectly molds to your body, cradling it in a way that relieves pressure points and offers personalized support. Whether you are light or heavy, this foam ensures optimal comfort by maintaining the natural alignment of your spine.
At Bed Republic, all our mattresses use memory foam, also known as viscoelastic foam.
These memory foam mattresses are designed to offer an enveloping sleeping sensation, ideal for those seeking ergonomic support, a soft feel, and undisturbed sleep.
Additionally, they minimize motion transfer, perfect for couples who desire good sleep independence. Their only drawback might be that they retain a bit more heat, even though at BED REPUBLIC, our memory foams are specially designed with AEROCELULAR aeration technology that prevents the initial cool feeling upon lying down, followed by warmth during sleep, which some memory foam mattresses can have.
What is the difference between a memory foam mattress and a spring mattress?
Memory foam and spring mattresses offer distinct sleeping experiences, suited to different needs and preferences.
Memory Foam Mattresses:
Comfort and Support: These mattresses are designed to conform to the body's contours, providing personalized support and reducing pressure points. This can help alleviate body aches and improve blood circulation.
Motion Isolation: Memory foam absorbs motion, making it an excellent choice for couples. If one partner moves during the night, the other will experience less disturbance.
Durability: Memory foam mattresses are generally durable and can retain their shape for many years with proper care.
Spring Mattresses:
Balanced/Firm Support: These mattresses offer firmer support thanks to their internal springs. They may be preferred by those who like a bouncy and supportive feel.
Ventilation: Spring mattresses allow for better air circulation, which can help regulate temperature during the night. This often makes them cooler than memory foam mattresses.
Variety of Comfort: Spring mattresses are available in a wide range of firmness levels, allowing consumers to choose the one that best suits their personal preferences.
In summary, the choice between a memory foam mattress and a spring mattress depends on your preferences for comfort, support, and sleeping temperature.
At BED REPUBLIC, we prioritize:
- Pocket spring mattresses - we do not use Bonnell springs
- Micro-spring technology mattresses
- Memory foam technology mattresses
- Hybrid mattresses:
All our spring mattresses have a layer of viscoelastic, memory foam.
What is the difference between a firm and a soft mattress?
First and foremost, it's not advisable to choose a mattress that's too soft.
At BED REPUBLIC, we don't offer soft mattresses, as they don't effectively support the spine.
However, the choice between a firm mattress and a soft mattress depends on personal comfort and support preferences, as well as specific sleep needs.
After all, tastes and preferences are unique to each individual.
Firm mattress:
Optimal support: Firm mattresses offer more pronounced support, making them ideal for people who need good spinal alignment, especially back or stomach sleepers.
Pressure point reduction: Being more rigid, these mattresses prevent the body from sinking in too much, which can be beneficial for those suffering from back or joint pain.
Durability: Firm mattresses are often more durable and can better resist sagging over time.
Soft mattress:
Enveloping comfort: Soft mattresses are designed to conform to the body's contours, offering a soft and comfortable feel. They are particularly suitable for side sleepers, as they relieve pressure points at the shoulders and hips.
Motion absorption: Thanks to their softness, these mattresses absorb motion better, which is beneficial for couples, as disturbances are minimized.
Warm sensation: Soft mattresses can retain more heat, which can be pleasant for those who like to sleep in a warm environment, but less suitable for people who tend to get hot at night.
In summary, the choice between a firm and a soft mattress depends on your sleeping position, your comfort preferences, and your need for support, even if at BED REPUBLIC, we strongly encourage you to opt for a firmer mattress.
How can I extend the life of my mattress?
To maximize the durability and comfort of your mattress, here are some practical tips:
- Use a mattress protector: A mattress protector can shield your mattress from stains, moisture, and dust mites. This helps keep your mattress clean and fresh.
- Rotate and flip your mattress: If your mattress is designed to be flipped, do so every three to six months to prevent uneven sagging and ensure uniform wear. Even for non-reversible mattresses, rotating them from head to foot can help.
- Air out the mattress: Let your mattress breathe by removing the sheets and leaving it exposed to the air for a few hours each week. This helps eliminate moisture and prevent dust accumulation.
- Avoid jumping on the mattress: Even if it's fun, treat your mattress with care to avoid damaging its structure. Avoid jumping or making sudden movements on it; cuddles and lovemaking are largely permitted with some restraint, of course, without any ulterior motives.
- Choose good support: Use an appropriate box spring or mattress base that offers adequate support. A good bed frame helps maintain your mattress's shape and prevent premature sagging.
- Clean regularly: Vacuum your mattress occasionally to remove dust and allergens. For stains, follow the manufacturer's cleaning instructions.
- Avoid humidity: Keep your mattress in a dry environment to prevent mold growth and odors. If you live in a humid climate, consider using a dehumidifier.
- Replace it at the right time: The lifespan of a mattress varies by type, but it is generally recommended to replace it every 7 to 10 years.
- Be attentive to any signs of sagging or discomfort.
By following these tips, you can extend the life of your mattress and enjoy comfortable sleep for years to come.
How to choose your mattress size?
Choosing the right size (of your mattress, that is!) is crucial for a good night's sleep.
A mattress that's too small can compromise your comfort, while a well-sized mattress allows you to move freely without disturbing your partner.
It's therefore important to consider your body type, your sleeping habits, and the available space in your bedroom.
For optimal comfort, we recommend choosing a mattress that is at least 15 to 20 cm longer than your height.
If you sleep as a couple, it's best to choose a width of at least 160 cm to ensure enough space for everyone.
Remember, the more space you have, the better you sleep!
At Bed Republic, we offer a wide selection of sizes, from single to king-size and up to 200cm wide by 200cm long (200x200cm), as well as custom dimensions (as special orders), to meet all needs.
Does a mattress affect your room temperature?
While we often think of adjusting the heating thermostat or using a fan or air conditioning to regulate room temperature, your mattress, as well as your bedding (bed base, sheets, pillows, duvets...), also play an important role.
Regarding the mattress, some mattresses can retain body heat, which can make your sleep less comfortable (this is not the case at BED REPUBLIC thanks to our technology), especially if you tend to get hot at night.
A mattress's ability to regulate heat depends on the materials it is made of.
For example:
Memory foam mattresses, while offering exceptional comfort, tend to retain heat due to their high density.
Spring and hybrid mattresses, thanks to their aerated structure, allow for better air circulation, making them cooler.
Latex mattresses, and especially natural latex ones, offer a good balance between comfort and breathability, promoting cooler sleep.
At Bed Republic, we offer mattresses with thermal regulation technologies to provide you with comfortable sleep, even on warm nights. We favor the hybrid micro-coil range, which will be a perfect compromise of quality, price, and comfort.
Feel free to consult our mattress options to find the one that will meet your thermal comfort needs.
What is the recommended height for a mattress foundation?
The recommended height for a mattress foundation is generally between 25 and 30 cm (including legs).
This ensures good support while making it easier to access the bed. The mattress will also influence the height, as a foundation that is too thin with a mattress that is too thick and heavy will also not be suitable.
However, this can vary according to personal preferences and mattress height.
Some prefer a low-profile style, with a thin foundation and a very slim mattress, and conversely, you can find tall beds, over 55-60cm high (including mattress) which will give you a hotel and palace feel.
At BED REPUBLIC, our foundation and mattress sets have a perfect balance in terms of height (between 45-60cm all-inclusive), with a very short range of foundation heights:
Only 2 foundation heights: 13 and 20cm (excluding legs).
- 13cm + 15cm legs
- 20cm + 15cm legs.
Variations in leg height are also available.
What types of bed bases can I use with a Bed Republic mattress?
Our BED REPUBLIC mattresses are compatible with most non-articulated and non-mechanical/electric bed bases on the market.
The choice of bed base can influence your comfort and the durability of your mattress.
BED REPUBLIC also offers bed bases, but purchasing one is not mandatory to use a BED REPUBLIC mattress.
Here are some tips to help you make the right choice:
- Slat bases: Suitable for all types of mattresses, they promote good ventilation and are particularly recommended for improving mattress breathability. If you suffer from back pain, an exposed slat base can offer better support.
- Spring bases: Ideal for spring mattresses, they are not suitable for foam or latex mattresses, as they may compromise their performance.
- Electric bases: Our mattresses are not compatible with electric bases (unless otherwise specified...).
Remember that the bed base plays an important role in overall comfort; it is the "foundation" of your sleep, accounting for approximately 30% of the overall firmness.
For more firmness, opt for a rigid slatted base.
If you prefer a softer sleeping surface, flexible slats are preferable.
Again, tastes and preferences are personal.
What are the dimensions of a mattress?
At BED REPUBLIC, we offer a wide range of mattress sizes, namely:
60 x 120 cm, 70 x 140 cm, 70 x 180 cm, 80 x 190 cm, 80 x 200 cm, 90 x 180 cm, 90 x 190 cm, 90 x 190cm, 90 x 200 cm, 100 x 190 cm, 100 x 200 cm, 120 x 180 cm, 120 x 190 cm, 120 x 200 cm, 135 x 180 cm, 135 x 190 cm, 135 x 200 cm, 140 x 190 cm, 140 x 200 cm, 150 x 180 cm, 150 x 190 cm, 150 x 200 cm, 160 x 190 cm, 160 x 200 cm, 180 x 200 cm, 200 x 200 cm, 2 x 80 x 200 cm, 2 x 90 x 200 cm, 2 x 100x200cm, 2x Twins mattresses.
The most common sizes are: 80x200cm, 90x190cm, 90x200cm, 140x190cm, 140x200cm, 160x200cm, 180x200cm.
If these sizes are not listed on the product page, please contact our customer service for a personalized offer.
Do mattresses have odors?
Yes, as with all new products, your mattress may have a slight odor when first unboxed.
This odor is usually due to the vacuum packaging, which preserves the freshness of your mattress.
It's the smell of a new product.
Don't worry, it is non-toxic as it is not linked to chemicals or glues (we use water-based glues).
To get rid of this odor, we recommend ventilating the room where the mattress is located for a few hours.
Ideally, simply air out the mattress itself, if you can.
This will promote air circulation and help dissipate any residual odor quickly.
If you have a latex mattress, a slight latex odor may also be present, but it will dissipate in a short time.
Over time, it is normal for odors to appear due to perspiration and other factors.
To prevent this, we recommend regular maintenance of your mattress, including the use of a mattress protector.
At Bed Republic, we are committed to using high-quality materials, free of harmful chemicals, to ensure healthy and restorative sleep.
Does it have a summer side and a winter side?
We have two sides: One side with softer padding, and a much firmer side.
These can be called "summer side" and "winter side", as this is still a common practice among some traditional manufacturers and an indelible marketing concept in our customers' minds since the 1970s...
They can also be described as the soft/balanced side (winter) and the very firm side (summer).
And indeed, our bodies, depending on the seasons, have different expectations in terms of sleep regeneration: for winter cocooning, we opt for a softer side; for sports activity and heat, we opt for a much firmer side in summer.
However, just because the seasons change, it doesn't mean we absolutely have to change the side of our mattress.
It's a matter of taste, and our mattresses are designed to be used on one and the same side... for their entire lifespan.
So, using a summer or winter side is not an obligation; it's a concept that we could almost call marketing, but it's well-established in our culture!
Our mattresses are designed with innovative materials that allow for optimal temperature regulation throughout the year, so use the side you prefer, even all year round if you wish (provided you air it properly).
Important point: changing sides is also good for "airing out" your mattress, but it should in no way be an obligation.
If you do not wish to change sides, no problem, as stated, it is not an obligation. We therefore advise you to rotate your mattress head-to-foot every 3 months, to evenly distribute body weight.
If I only like one of the two sides of the mattress (and not the other), can I use just one side all year round?
Our mattresses have two sides: if you are happy with one side (and not the other), that's perfectly fine, you can use just one side of the mattress.
Just because the seasons change doesn't mean you absolutely have to flip your mattress.
It's a matter of preference, and our mattresses are designed to be used on a single side for their entire lifespan.
If you don't want to flip it, that's perfectly fine.
We recommend rotating your mattress head-to-foot every 3 months to evenly distribute body weight.
Rotate it instead of flipping it.
How do you tell the summer/winter sides apart?
On some of our mattresses, this is clearly indicated on the label: in writing or as symbols.
It is also possible that it is not indicated.
However, by definition, the summer side is firmer.
Therefore, the winter side - or all-season side, will be softer by default.
A final case is that of mattresses with front brand labels: once the label is right-side up, it is the winter side. And so an upside-down label will be the summer side...
My mattress has a built-in topper (how lucky!). Does that mean it also has a summer and winter side?
Yes, that's correct.
And the side with the topper is the Winter side, as it's more cozy.
However, this side with the topper is also designed to be used all year round, depending on your preferences (just like all our mattress sides).
If you wish to use one side all year round, remember to rotate your mattress every 3-4 months (head/foot) to optimize the distribution of body weight on your mattress. This will improve its longevity.
How do I unbox my mattress?
Unpacking your BED REPUBLIC mattress is quick and easy!
But it is FORBIDDEN to use any cutting tool or utensil. Your hands, and a little elbow grease, are enough. Using a sharp object can cause irreversible damage to your mattress.
Scissors, knives or other cutters are out of the question!!!
Here are the steps to follow:
- Preparation: Place the mattress in the room where you want to install it. Note that our mattresses can be heavy and bulky, so it is strongly recommended to have a second person, especially for installation.
- Unpacking: Take the mattress out of its box and slide it out. It's a "rolled tube"...
- Removing the packaging: Use your hands to remove the adhesive tape securing the recyclable plastic that compresses the mattress. Remove the plastic completely.
Although we wish to eliminate this plastic, it is necessary to protect the mattress during transport.
- Unrolling: Unroll the mattress on a flat surface, highly recommended on the bed where it is to be positioned, and correctly position it on your bed base/bed/bed frame.
Avoid not installing it directly in its preferred location.
Warning: once the plastic has air, the mattress will decompress, and this very fast phase can be quite surprising: the mattress will take on a considerable volume in a few seconds.
It's better not to be in an elevator when that happens, if you know what I mean! because the mattress will regain its full volume (not to be replicated or opened in an elevator!).
- Rest time: Let the mattress regain its shape.
This can take a few hours, or even a few days, but you can generally sleep on it the same evening.
To help with this process, feel free to slightly lift each corner and shake it gently, or even lie directly on it. The fact that the mattress is used will also restore all its qualities in the coming weeks of your use.
We have chosen to deliver our mattresses rolled and compressed to facilitate their transport and minimize bulk.
Remember to recycle the packaging plastic after unpacking.
At Bed Republic, we are continually working to find more sustainable alternatives for our packaging, with materials that are 100% recyclable.
I don't like my new product, is that normal?
YES... and NO.
The feeling of novelty, especially in an environment like sleep, can be bothersome. Let's not jump to conclusions, and return your product after the first night: for example, if our mattresses are firmer than your old mattress, that's normal and "better" for your health, and unfortunately, that can only be verified with time...
The feeling of novelty can only be beneficial.
I have opened and installed my mattress, but I want to return it, how do I do that?
Returns are at BED REPUBLIC's expense as part of the 100-night trial guarantee.
Returns are at your expense - outside/past the 100-night guarantee, and also for all products not eligible for the 100-night trial guarantee.
Beyond this period, we do not accept returns for hygiene reasons.
In the case of a purchase through a reseller, the reseller's terms and conditions apply, and we do not provide any reseller with the return conditions present on our BED REPUBLIC website.
By default, for all returns not covered by the 100-night trial guarantee, the legal withdrawal period applies (14 days), with return costs at your expense.
Please check the product page to see if your product is eligible, as some products, such as bed linen, for example, are not eligible for the 100-night trial.
I've received my product, but I'm unsure about the size. Should I open it?
ABSOLUTELY NOT! Do not open it!!!
An opened and decompressed mattress is much more expensive to return!
Bed linen or bath linen are considered "used" and therefore non-recoverable if opened and used.
If in doubt, do not open it. If necessary, contact us (optional if needed), and prioritize returning it to our facilities in its original, UNOPENED packaging.
How long can I expect to wait for delivery?
48-hour express delivery and quality often do not go hand in hand. If you want quality, freshness, and a good price, you need to be a little patient.
This is how the luxury industry works: you place an order, then you receive it once it's made.
Between 1 to 5 weeks, depending on your order, your country, and your delivery zone.
Our average delivery time is about 2-3 weeks.
All of this is indicated in your cart before you confirm your order.
However, some products may be in stock, and for these, delivery is much faster: shipped within 72 hours and delivered within 2-5 days thereafter. To check this, look at the product page for the possible delivery time, but especially in your cart when confirming your order (before payment).
Important point: just because you ordered two products, one of which has express delivery, does not mean the second will also benefit. They will each be sent in turn, as soon as they are ready.
Is it normal for my delivery to be so long?
YES, it all depends on what you call "long"...
Between 1 and 5 weeks, it depends on your order: this is indicated when you place your order.
You will receive:
An order confirmation email
A shipping confirmation email with a tracking number for your order (order tracking) – a long time after your first order confirmation email.
An email containing your invoice.
So between these two confirmation and shipping emails, panic!!! No more news!!! They forgot about me!!! Well no, rest assured that we don't forget anyone...
Because Important point: nothing seems to happen between the time of order and delivery, this is normal because WE ARE WORKING to make and ship your product. If it can reassure you, send us an email, we will answer you... but rest assured that we don't forget any order.
P.S.: The comments "it's long" or "is it normal that it takes so long" - YES, BED REPUBLIC, if you haven't understood, it's a bit like choosing a real restaurant with a promising and passionate chef... or fast food. Well, BED REPUBLIC is not fast food, or fast home fashion that delivers in 15 minutes flat.
I have a problem with my delivery, or after it has arrived, what should I do?
We already know you don't like problems, and neither do we; we hate them.
But as your ancestors used to say, that's life. And problems - unfortunately - can arise, even though at BED REPUBLIC, we do everything we can to prevent them!
So, to say that they never exist would be lying to you (even though we'd like to): since 2022, we've had a problem rate of around 0.32% of orders placed... so not much.
It's these 0.32% that our logistics, purchasing, customer service, and management teams... in short, everyone, tries to reduce daily.
And you just have to look at our customer reviews:
So, you and we must do our utmost to avoid them.
What if I only received part of my order / my order partially?
First of all, don't panic, this can be completely normal.
Indeed, depending on the size and type of your products, as well as their shipping location, each item in your order may be delivered by different carriers.
Transporting a 50kg bed base is not the same as delivering a lightweight feather pillow.
It won't be the same people, not the same teams, not the same carrier, not the same vehicles (and also not the same muscles).
The most frequent example is: I received my bed base but not my mattress.
This is NORMAL! Each of these products will be delivered by different companies and delivery systems.
Another example: I only received my duvet and pillow, where is my bed base?
To better explain it with an image:
Try to imagine your postman on a bicycle, who will indeed deliver a pillow in its lightweight package...
But your much-anticipated bed base, he certainly won't fit it on his bike rack...
That will be a different company, with a large truck and two people who will come and deliver it to you.
Do you visualize it better now?
I ordered from a third-party site, a reseller, a distributor, should I contact you?
NO.
And it's important to respect that.
First, you must contact your reseller; we cannot, "contractually," communicate directly with you.
We don't even have your information, we don't actually know you - NOT -... so it's difficult to help you...
And this applies to all kinds of problems: delivery, quality, after-sales service...
If you are in this situation, contact your reseller, who will be your sole point of contact.
Our team will surely do what is necessary (with the reseller, not with you) to resolve your problem.
My rolled and compressed mattress delivery: what you ABSOLUTELY must know, and what you ABSOLUTELY must read after receiving a mattress.
Especially BEFORE opening a rolled compressed mattress, MAKE SURE everything is ok.
Because once the rolled compressed mattress is opened (and uncompressed), it is much more difficult to handle this product, logistically speaking.
Therefore (and this is IMPERATIVE, "bis repetita"):
A mattress is not the last sweater in size M or L that I try on to see. Beyond even hygiene, it is extremely complex to handle an opened and uncompressed mattress, logistically speaking.
We repeat because it is mandatory upon delivery: once opened, the mattress will be much more complex and expensive to handle logistically.
This can lead to very high transport management costs.
Curbside delivery ONLY
Our deliveries are curb-side - at the foot of the building.
No upstairs delivery or installation, unless specifically requested and validated with our sales department.
What geographic areas do you deliver to?
Additional shipping costs will be applied for the following countries:
Additional shipping costs may apply for specific delivery areas, peninsular and incurring additional transport charges, due to known and recognised access difficulties by carriers (peninsular islands in some countries, specific zones, etc.).
Attached is the list of areas considered specific, in countries where delivery is accepted:
The precise list of postal codes by country can be found at the end of the General Terms and Conditions of Sale in the appendix.
I received my product, but I'm unsure about the size. Should I open it?
ABSOLUTELY NOT! Do not open it!
An opened mattress is much more expensive to return!
Bed linen or bath linen are considered "used" and therefore cannot be returned if they have been opened and used.
If you have any doubts, do not open it. If necessary, contact us (optional if needed), and opt for returning it to our facilities in its original, UNOPENED packaging.
I would like a delivery to the room of my choice, is that possible?
YES,
By default, our delivery is curbside.
Premium delivery to your floor or the room of your choice is optional and incurs an additional cost for this service, which will be determined by a specific quote after reviewing the case.
To arrange this, please contact our customer service at help@bedrepublic.fr, who will review your request.
I'd like a PREMIUM delivery: product collection, delivery to the room of my choice, maybe even assembly... zero effort, all inclusive!
YES, we certainly offer this service.
Premium delivery to your floor or room of choice, furniture assembly...
This is optional and incurs an additional cost for this service, which will be established by a specific quote after reviewing the case.
Either the delivery is offered in the cart (for an additional cost compared to standard delivery. Several options are available there).
Or please contact our customer service help@bedrepublic.fr, who will review your request.
I ordered from a third-party site, a reseller, a distributor; should I contact you?
NO.
And it's important to respect that.
First, you must contact your reseller; we cannot, "contractually," communicate directly with you.
We don't even have your information, we don't actually know you - NOT -... so it's difficult to help you...
And this applies to all kinds of problems: delivery, quality, after-sales service...
If you are in this situation, contact your reseller, who will be your sole point of contact.
Our team will surely do what is necessary (with the reseller, not with you) to resolve your problem.
I ordered with PayPal or by credit card, and I don't have any more info than that on my delivery, should I block the payment? Good idea?
What do you expect us to tell you? Of course NOT! It's not a good idea!
And it's also not a good idea to shout from the rooftops, to post reviews... saying that you have no information about your order: we can perfectly answer emails when you send them to us...
That will only block your order... and since your order is blocked, it won't be sent. And you're blocking the payment because it's not sent... it's a snake eating its own tail, really.
So no, not a good idea.
However, a good idea is to simply contact us.
Contact:
https://bidrepoblic.shop/pages/contact-us
How do you limit your environmental impact?
As far as possible, we try to limit our impact as much as we can.
Even if it's not that simple, it's above all our philosophy and our approach to the furniture/bedding/linens sector that allows us to limit our impact on the environment.
All these small, cumulative actions that help us try to limit our footprint as much as possible:
Small actions, some of which we embrace even if they sometimes make our lives more complicated, but it is a real NEED to respect our environment.
Which products are covered by the 10-year warranty?
- BED REPUBLIC brand mattresses - only BED REPUBLIC brand and badged.
For all other mattresses sold on the website EXCLUDING BED REPUBLIC brand, the warranty is 5 years.
- All bed bases on the website.
- All beds on the website.
- All headboards on the website.
All products on the website all benefit from a statutory 2-year warranty by default.
What is the default warranty for BED REPUBLIC products?
By default, all products have a 2-year warranty. Legal warranty.
A selection of products is available with a 10-year warranty (mattresses, divans, headboards, bed frames, slatted bases...).
What does the warranty cover?
Please consult our general terms and conditions of sale in the Guarantees section
I have a problem with my product...
We'll take care of it immediately!
Above all, inform us of this as soon as possible, upon receipt of your purchase, by contacting our Customer Care Service.
The longer you wait, the less effective the support will be if an issue is reported late.
In case of a production problem, notify us immediately and without delay!
I bought your product from a reseller, do I get the same warranty?
Resellers, unless otherwise stated, have a 2-year warranty applicable between our company and the reseller.
Your reseller is the guarantor of the warranty; you contract with them... not with us.
Therefore, consult their own terms and conditions to understand your level of warranty.
Which products does this 100-night trial offer apply to?
- BED REPUBLIC brand mattresses - only brand and BED REPUBLIC branded.
- All upholstered bed bases on the site (excluding slatted frames).
- All beds on the site.
- All headboards on the site.
To which geographic area do the 100 trial nights apply?
Only in Metropolitan France, excluding Corsica.
For any collection request outside these areas, a special fee paid by the customer will be charged if requested.
I don't like my new product, is that normal?
YES... and NO.
The feeling of novelty, especially in an environment like sleep, can be bothersome. Let's not jump to conclusions and return your product after the first night: if, for example, our mattresses are firmer than your old mattress, that's normal and "better" for your health, and unfortunately, that can only be verified over time...
The feeling of novelty can only be beneficial.
Where does my product go if it's returned?
Depending on its condition, your product is transferred to a specialist in processing this type of product, who will then:
- either give it a new life (refurbishment, sale, etc.),
- or transfer it to the waste recovery sector.
We work with the service provider SMARTBACK, a specialist in the recovery of furniture waste, and we are members of the ECOMAISON eco-organization, a non-profit organization created in December 2011 for the collection and recycling of used furniture.
What are the conditions for the 100-night trial return?
The product
- Must be purchased on bidrepoblic.shop - otherwise the commitment does not apply.
- Must not show any signs of improper use.
- Must be completely clean, without marks and without hygiene defects.
- Must be packaged (with protection allowing adequate transport), and made available at the ground floor entrance for collection by us.
Photos/videos may be requested to organize the return of the product.
And of course, be available on the proposed dates for the product return.
And for other products? How do I return them if they are not covered by the 100-night trial?
You have the legal right to cancel your order within 14 days and return the product(s) concerned at your own expense.
For hygiene reasons, returned products must not have been used.
Please note that for hygiene reasons, we cannot accept returns of bed linen or bath linen if the products have been unboxed.
I bought your product from a reseller; am I entitled to the same 100-night trial guarantee?
Unless otherwise stated or indicated by the reseller - We do not apply a 100-night trial guarantee for resellers.
The reseller's guarantee applies in this case.
By default, the legal warranty for a product is 2 years, regardless of the product (European law). So, wherever you buy a BED REPUBLIC product, it will be guaranteed for a minimum of 2 years, or more depending on the reseller's policy.
BED REPUBLIC offers its resellers manufacturer warranties ranging from 2 to a maximum of 5 years (depends on the agreements made with each reseller).
Therefore, this depends on your reseller's commercial and warranty policy; we invite you to discuss these points with your reseller.
How do you handle returns?
We arrange for its return at our expense for products eligible for the 100-night trial guarantee, and if you are not satisfied within 100 days.
In the event of a logistical problem, return costs are at our expense only if there is a problem or issue, reported immediately upon delivery in writing by the customer, to the carrier and our customer service, on a delivered product. It is imperative to report the issue to the carrier, otherwise the claim will not be valid.
If the ordered product does not benefit from the 100-night trial guarantee, return costs are borne by the customer within the legal withdrawal period of 14 days (within 14 days).
What are the conditions for the 100-night trial return/exchange?
The product
- Must be purchased on bidrepoblic.shop – otherwise the commitment does not apply.
- Must not show any signs of improper use.
- Must be completely clean, without marks or hygiene defects.
- Must be packaged (with protection allowing for adequate transport), and made available at the ground floor entrance for collection by us.
What about the other products?
You have the legal right to cancel your order within 14 days and return the product(s) concerned at your own expense.
For hygiene reasons, returned products must not have been used.
Please note that for hygiene reasons, we cannot accept returns of bed linen or bath linen if the products have been unsealed.
I would like to return a product, what is the procedure?
First of all, you need to:
- Confirm that your purchase was made directly on the www.leonis-literie.com website. If not, please check the conditions with your seller/reseller.
- Verify that you are within the legal withdrawal period (i.e., 14 days).
Steps:
1. Confirm your order by sending your order number + invoice.
2. Send us an email to our customer service at help@bedrepublic.fr with:
- Purchase invoice
- Label with batch number
- Photos and videos of the product's condition.
- Reason for return (not mandatory but useful).
It goes without saying that a returned product must be reasonably clean and show no damage.
All this information will be analyzed to validate the acceptance of the return.
Please note, without this analysis being pre-validated by our customer service before the delivery of your product, the product return cannot take place.
I have a return to make, what address should I send it to?
Before any return, please INFORM customer service IMPERATIVELY in advance for efficient processing of your request.
Any return made without contacting or informing customer service will not be processed and will be considered void!
The parcel(s) must be identified for return using a label, to be clearly visible on the parcel (provided by our customer service).
Keep your shipping receipt, and especially request a delivery notification, which proves that the parcel will be delivered to our returns department. Any photos and proof of shipment are good to take, especially in case of carrier disputes.
Return shipping costs and insurance for compliant delivery to our depot are your responsibility.
The return address is as follows:
RETOUR BED REPUBLIC.
GEODIS France express -
283 Rue de la Croix Bougard
59810 LESQUIN
FRANCE
help@bedrepublic.fr
I opened and installed my mattress, but I want to return it. How do I do that?
Returns are at BED REPUBLIC's expense under the 100-night trial guarantee.
Returns are at your expense - outside/past the 100-night guarantee, but also for all products not eligible for the 100-night trial guarantee.
Beyond this period, we do not accept returns for hygiene reasons.
If purchasing through a reseller, the reseller's terms and conditions apply, and we do not provide any reseller with the return conditions present on our BED REPUBLIC website.
By default, for all returns not covered by the 100-night trial guarantee, the legal right of withdrawal period applies (14 days), with return costs at your expense.
Should I subscribe to shipping insurance in case of a return?
When returning an item at your expense, it is HIGHLY recommended, to avoid any carrier disputes, to insure your shipment for at least the value of your order. This will ensure that a package that may hypothetically be lost can be valued at its worth.
Good to know: a default insurance exists, governed by the transport code: in case of loss, the carrier's default insurance reimburses approximately €6-10 per kilogram (example data, may vary depending on the type of shipment, goods, and carrier...).
Payment providers
The SITE's payment providers are: Shopify Payment Pay, PayPal, Alma, Klarna.
Can I pay in interest-free installments?
Payment in installments is available through several solutions:
- PayPal: according to your account conditions
- Alma: payment in 2, 3, and 4 interest-free installments available.
Payment in 10 installments also available.
- Klarna: the 3x interest-free option is available.
Of course, eligibility conditions depend on your creditworthiness, and BED REPUBLIC is not the decision-maker here.
Refund following cancellation before shipping
Should the Order be cancelled before shipment, other than in the exercise of any right of withdrawal, the sums collected will be refunded within a maximum of 30 days after receipt of the CUSTOMER email and a maximum of 30 days if the cancellation is the responsibility of BED REPUBLIC.
Processing is usually much faster, but we give this maximum timeframe.
Refund following a customer return after shipment
If you cancel after the Order has been shipped, the procedure will be different as it will follow the rules for the right of withdrawal defined in the RETURNS T&Cs.
The refund period in this situation will be different, and defined according to the situation and its resolution.
We will issue the refund using the same payment method that you used for the initial transaction, unless you expressly agree to a different method, subject to acceptance by BED REPUBLIC; in any event, this refund will not incur any fees for you. We may defer the refund until we have received the goods or until you have provided proof of shipment of the goods, whichever comes first.
If a refund is not possible, BED REPUBLIC will issue the refund by bank transfer and will ask the CLIENT for valid bank details (RIB) + documents proving the validity of the bank account provided by the CLIENT. No payments by check or cash will be made.
Refund following an "x-night trial" return
After the customer makes contact for a return, the collection by the carrier will take place within a maximum of 30 days, depending on the customer's availability.
A transport period of 7-10 days is then required for the product to be returned to our warehouse.
Subject to compliance with these return conditions, BED REPUBLIC will refund the returned items within a maximum of 30 days.
"One-for-one" take-back - my old product.
One product purchased = one product collected from your home, at our expense!
This means giving a piece of furniture/product to our services, in exchange for a product with identical technical characteristics and dimensions/weight, with the aim of repurposing the product (recycling or reuse).
then repurposed/recycled.
We can indeed collect your bulky product (beyond the standard parcel dimensions of 300cm developed by express courier) for the purchase of a product with "equivalent" volume and weight characteristics to the product purchased.
Any product below these characteristics must be handled by the customer, at a waste disposal center or collection point provided.
This collection does not take place at the same time as the initial delivery of your product, but later, by appointment, by a specialized company.
The 1 for 1 collection is subject to conditions and rules to be respected.
We therefore invite you to consult the general terms and conditions of sale for this, or the returns page.
Click here:
https://bidrepoblic.shop/pages/condition-generales-de-ventes
What are the conditions for the 100-night trial return/exchange?
The product
- Must be purchased on bidrepoblic.shop - otherwise the commitment does not apply.
- Must not show any signs of improper use.
- Must be completely clean, without marks or hygiene defects.
- Must be packaged (with adequate protective packaging for transport), and made available at the ground floor entrance for collection by us.
Conditions for eligibility?
If you purchase a product with similar characteristics on bidrepoblic.shop, we can take back your old furniture or mattress.
The latter will be recycled or sold in the valorization channel.
A series of conditions must be met to be eligible for the take-back service:
- You must have placed an order on our site.
- You must have ordered a similar item: if you buy a double mattress, we will take back a double mattress...
- You must have ordered a product with dimensions greater than 30kg and a developed length of at least 200cm. Below these dimensions, specialized collection bins are available.
- You must have communicated your wish for take-back within 48 hours of validating your order.
- You must provide us with all the requested documents and explanations.
- You must have received acceptance from our customer service for the take-back.
How to request a return?
When your order is confirmed (fully paid), please contact our customer service at help@bedrepublic.fr. You will need to provide several pieces of information in advance to confirm that your return is possible.
Important note: the request must be made at the same time as the order is placed, otherwise the return cannot be arranged.
Which items are affected?
- Article similar to your purchase: you buy a double mattress, we take back a double mattress...
- Article with dimensions greater than 30kg and a developed length of at least 200cm.
Otherwise, please drop off your products in specialized collection bins or at a waste disposal center.
Is it mandatory to return my old furniture or bedding when making a purchase?
Absolutely not!
And if you don't want to keep it, we recommend:
- Selling your item! There's always someone who will be interested... and money to be made!
- Giving it away: it's a gesture for someone who will surely need it.
- Donating it to an association: And that's an even more beautiful gesture! Associations such as EMAUS will even come and collect furniture directly from your home, provided it is in a reusable condition.
In what geographical area do you pick up old furniture or bedding?
Only in Metropolitan France, excluding Corsica.
For any collection request outside these areas, a special fee will be charged to the customer if requested.
Can I get a given piece of furniture back?
No, unfortunately.
The 1-for-1 trade-in implies a definitive and irrevocable donation.
This is true even if the order is subsequently cancelled...
How's my recovery going?
First, when confirming your order, you must:
1. inform our customer service, once your order has been accepted, that you would like a 1-for-1 take-back.
2. Send an email to our customer service at help@bedrepublic.fr with the characteristics (type, weight, dimensions, etc.) of the product to be taken back + your order reference.
Please note that without this analysis being validated by our customer service before delivery of your product, the take-back will not be possible.
Is my old product picked up on the same day as my delivery?
NO.
A specialized company will handle this step, at least 15 days after receiving your order.
We use the service provider SMART BACK or BEELIV, which has the logistics and skills to collect and recycle your old furniture or bedding.
Do I need to prepare my old furniture for collection?
Yes, otherwise we will not be able to process the return.
- empty out all items or accessories.
- carefully pack and protect the product for transport.
- prepare the furniture or bedding at the doorstep, in front of your home for collection.
A product that does not meet these conditions will be refused, and your return benefit canceled.
I have a problem with my product...
We will take care of it immediately!
Please inform us of this as soon as possible, upon receipt of your purchase, by contacting our Customer Care Service.
The more time that passes, the less effective the support will be if an issue is reported late.
In case of a production problem, notify us immediately and without delay!
I bought your product from a reseller, am I entitled to the same warranty?
The reseller's warranty applies in this case.
By default, the legal warranty for a product is 2 years, regardless of the product (European law). So wherever you buy a BED REPUBLIC product, it will be guaranteed for a minimum of 2 years, or more depending on the reseller's policy.
BED REPUBLIC offers its resellers manufacturer warranties ranging from 2 to 5 years maximum (depending on agreements made with each reseller).
This therefore depends on your reseller's commercial and warranty policy; we invite you to consult these points with your reseller.
I would like to know the status of my order.
We will keep you informed at each stage of your order.
Please remember that our products are made to order: it is possible that your status may not change for several days, this is normal as we are busy manufacturing the product.
You will then be notified by email with the tracking information for your order.
And of course, if you have any questions about order tracking, please contact us at help@bedrepublic.fr
I ordered from another site or from a reseller.
If you have placed an order with a third party (resellers, etc.), please contact the reseller directly.
All inquiries, even for simple information, must go through the reseller; we will not respond to direct inquiries.
Is it normal that my delivery is so long?
YES, it all depends on what you call long...
Between 1 to 5 weeks, it depends on your order: this is indicated at the time of your order.
You will receive:
An order confirmation email
A shipping confirmation email with a tracking number for your order (order tracking) - long after your first order confirmation email.
An email containing your invoice.
So between these two order confirmation and shipping emails, panic!!! No more news!!! They've forgotten me!!! Well no, know that we don't forget anyone...
Because Important Point: nothing seems to happen between the time of order and delivery, this is normal because WE ARE WORKING to make and ship your product. If it can reassure you, send us an email, we will answer you... but know that we don't forget any order.
P.S.: Comments like "it's long" or "it's normal that it takes so long" - YES, BED REPUBLIC, if you haven't understood, it's a bit like choosing a real restaurant with a promising and passionate chef... or fast food. Well, BED REPUBLIC is not fast food, or fast fashion HOME that delivers in 15 minutes flat.
